FAQs

What is EzyEat?

EzyEat is a better way to order food online and make table reservations. EzyEat promotes restaurants and their food and connects food lovers to their local favourite eating joints. EzyEat APPs are prompt and let’s your fingers do the talking.

Where is EzyEat available?

EzyEat is available throughout the main cities of Fiji Islands (Nadi, Denarau, Lautoka and Suva) and soon starting in Auckland followed by other cities in New Zealand. When you tap on “location” you can also choose other countries currently under coming soon. When you open the APP it will show you partner restaurants near you. With a unique feature you can also choose restaurants & cafes from other cities/countries and order food for pickup or delivery.

When is EzyEat available?

Whenever restaurants are open and accepting orders EzyEat is at your service and available seven days a week.

Where can I access EzyEat APP?

You can download EzyEat APPs from your smart phone from App Store (iOS) and Google Play (Android) absolutely FREE and enjoy many benefits exclusively available to EzyEat users

Is the food delivered fresh on EzyEat?

Absolutely right, the food is prepared from raw and some freshly prepped ingredients when orders are received. That’s why when you receive food its steaming fresh.

What restaurants appear on EzyEat?

We have selected and partnered with top restaurants to bring their menus and services on EzyEat. We will endeavour to keep adding more popular restaurants, cafes, and other eating joints regularly.

How do I order food from EzyEat?

It’s very simple in just 3 easy steps,
1. Download the APP and add your delivery address,
2. Choose from a vast range of food items from your favourite local restaurant,
3. Place your order and track your meal being prepared and delivered to your address. You can also choose to pickup.

How do I book table from EzyEat?

It’s very simple in just 3 easy steps,
1. Download the APP and add your delivery address,
2. Choose your favourite local restaurant, number of people, date & time of arrival,
3. Place your table booking and arrive within 10min of booking time.

What is the delivery fee on EzyEat?

The delivery fee is a charge you pay to the restaurant or a delivery partner for each delivery. EzyEat collects delivery fee on behalf of the restaurant or delivery partner when you make the order. Each delivery charge is clearly displayed before you order. Order from same restaurant is considered as one delivery fee and charged to your order.

What if I have a problem with my order?

Our team are always happy to help you and will assist you as best we can. If you have a problem with your order, please call the restaurant straight away and let them know your concerns. If you’re not able to resolve this directly with the restaurant, get in touch with us and we can help.

What if I have food allergies or want to change the order?

For most meals you order through EzyEat, you’ll be able to add special instructions to let restaurants know about any modifications you may need however, we highly recommend you call the restaurant to ensure they are able to meet your modification requirements and fully understand your needs.

How do promo codes and my wallet work?

PROMO CODES: EzyEat offers regular promotions and provides discounts on food. You can only apply the most recent promo code to your current or next order. A promo code's value will only apply to one order and any remaining amount if unused disappears.

VIEW ACTIVE, REDEEMED AND EXPIRED PROMO CODES ON YOUR ACCOUNT
Tap on EzyEat App side menu (top left 3 bars) scroll down and tap on “Promotions”. Promo code and details are here.

Where do I find my “$5” promo code?

You can find your EzyEat “$5” promo code by opening the EzyEat APP, tap on the profile icon (bottom right-hand corner) and tap on "My Wallet".

Where do I find my Promo Code?

Tap on EzyEat App side menu (top left 3 bars) scroll down and tap on “Promotions”. Promo code and details are here.

Does the discount apply in other cities?

Yes discounts are available in other cities and “My Wallet” promo code is available for one time use. Limit one per order.

What is HOT DEALS?

These are offers exclusively available on EzyEat to users who order food via the EzyEat platform. To keep things exciting EzyEat along with its Restaurant Partners brings HOT DEALS. These deals are limited and change regularly and are too good to miss.

What is FREE TREAT?

These are offers exclusively available on EzyEat to users who order food via the EzyEat platform. To keep things exciting FREE TREAT allows you to order food (min. $40 value applies) and receive one FREE food or drink item when you pick up your order from participating partner restaurant. When placing the order you can clearly see what one food or drink item you are entitled absolutely FREE when you pick up your order.

How do I get more information for partnering my restaurant with EzyEat?

Thank you for your interest. We are always looking for new restaurants and deliver great new dishes to foodies. Please start by filling the “Restaurant Partner Registration EOI” form or log in www.ezyeat.net and sign up, we will get in touch with you.


FAQs (Restaurant)

How does it work?

1. A customer opens the EzyEat APP, selects favourite items (food & drinks) from your menu and places an order,
2. You accept the order and start normal prep,
3. The customer tracks the order's progress through the EzyEat APP,
4. You fulfil the order and hand it off to EzyEat Delivery Partner,
5. The Delivery Partner delivers the order to the customer,
6. In case Restaurant arranges delivery still the same process applies.

How does EzyEat benefit my business?

EzyEat makes a REAL IMPACT ON YOUR BUSINESS. When your restaurant and food are featured in EzyEat Mobile APPs & Website, you can get your restaurant and food in front of tens of thousands of EzyEat customers in your city & country and have food delivered and tables booked at EzyEat speed. New customers can discover and loyal customers enjoy more often.

EzyEat can help your business grow in major ways:

• EzyEat helps drive more orders and more table bookings,
• While you focus serving good food, we promote and drive your sales,
• Enjoy increased sale, lower marketing costs and satisfied loyal customers,
• EzyEat gets your food delivered fast to hungry customers, on average within 15 minutes* (from pickup to drop off),
• When you partner with EzyEat, we support and get behind your online business. We will train and set you up, promote and market your restaurant, work with you to improve your online orders and table bookings. We will continue to boost your business volume, keep online operations smooth and impress your customers with your online business.

Interested in joining with EzyEat? Fill out our EzyEat Restaurant Partner form today.

How much does it cost to become an EzyEat Restaurant Partner?

We collect a service fee calculated as a percentage of your sales on EzyEat and you only pay for sales made on EzyEat platform. Do you need more information? Fill out the Expression of Interest form and an EzyEat team member will contact you and guide you through the process. It’s simple, fast and very effective.

How much do I get paid?

Revenue varies depending on which city, customer demand and cuisine type. We are confident like most top restaurants you too should do well. You gain by doing better restaurant business and we are here to assist you in this journey together.

What other restaurants have partnered with EzyEat?

We have a good list of restaurants on our platform and you can view them here.

How far do you deliver?

This will vary from city to city and depends on delivery location and time of delivery. Once you’re an EzyEat Restaurant Partner we will work with you to determine delivery area for your restaurant.

What kind of marketing EzyEat does?

Your success is our success and we invest in making you shine. EzyEat increases your online presence and generates additional online revenues. When you partner with us, you can expect EzyEat to campaign hard for all its Partner Restaurants and make your offers available to its large pool of users/customers. From in APP promotions to email campaigns and everything in between. EzyEat ensures hungry foodies easily access your restaurant and what you offer – all on a click of a button.

Where can I access EzyEat APP?

You can download EzyEat APPs from your smart phone from App Store (iOS) and Google Play (Android) absolutely FREE and enjoy many benefits exclusively available to EzyEat users.

How will my restaurant qualify to become an EzyEat Restaurant Partner?

Everyone loves food and we work with restaurants that people in your city love. If you're the restaurant who is looking to expand and share your food with hungry foodies, then your restaurant needs to partner with EzyEat. Join us today.

How can I signup?

Once you fill out our Restaurant Partner Expression of Interest form, an EzyEat team member will contact you to understand your business and ensure we are a good match and guide you through the process of becoming an EzyEat Restaurant Partner.

Feel free to contact us if you have any other questions. We are here to assist YOU in YOUR journey to succeed with EzyEat. It’s a better way for restaurant business.

 

* Subject to some delivery factors.